Privacy Policy

Effective Date: August 5, 2026
 

Healing Physical Therapy LLC ("Healing Physical Therapy," "we," "our," or "us") is committed to protecting the privacy of visitors to our website. This Privacy Policy explains what information we collect through our website, how we use it, how we protect it, and the choices available to you.
 

This Privacy Policy applies only to information collected through our website. It does not replace our Notice of Privacy Practices, which explains how we protect your medical information under the Health Insurance Portability and Accountability Act (HIPAA).
 

Information We Collect

Depending on how you interact with our website, we may collect the following information:
 

Information You Provide

You may voluntarily provide information when you:

• Complete a contact form

• Request an appointment

• Request information about our services

• Call or email us through contact information listed on the website
   

This information may include:

• Name

• Email address

• Phone number

• Preferred appointment information

• General questions or comments
   

Please do not submit confidential medical information through website contact forms unless specifically instructed to do so.
 

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

• Website usage statistics
   

This information helps us improve website performance and user experience.
 

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
 

Cookies may be used to:

• Remember website preferences

• Analyze website traffic

• Improve website performance

• Enhance user experience
   

We may use analytics tools, such as Google Analytics, to understand website usage. Google Analytics may collect anonymous information about your visit. You can manage cookies through your browser settings.
 

How We Use Your Information

We may use information collected through our website to:

• Respond to inquiries

• Schedule appointments

• Provide customer service

• Improve our website

• Analyze website traffic

• Maintain website security

• Comply with legal obligations

We do not sell your personal information.
 

Text Messages and Email Communications

If you provide your phone number or email address, we may contact you regarding:

• Appointment requests

• Scheduling updates

• General customer service communications
   

Where required by law, you may opt out of marketing communications at any time.
 

Third-Party Services

Our website may use trusted third-party service providers to operate our website, including services such as:

• Website hosting

• Appointment scheduling

• Contact forms

• Analytics

• Spam protection

• Email communications
   

These providers may process information on our behalf and are expected to maintain appropriate safeguards for the information they receive.
 

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any websites you visit.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through our website. However, no website or electronic transmission can be guaranteed to be completely secure.

If you need to send sensitive medical information, please contact our office directly rather than using a general website contact form.
 

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children through our website. If we become aware that personal information has been submitted by a child without appropriate consent, we will take reasonable steps to delete that information.
 

Your Choices

You may:

• Decline cookies through your browser settings.

• Contact us to update or correct information you have submitted through our website.

• Request that we delete information you voluntarily submitted through a website contact form, subject to applicable legal obligations.
   

Massachusetts Residents

Healing Physical Therapy LLC operates in the Commonwealth of Massachusetts. We comply with applicable federal and Massachusetts laws regarding the protection of personal information and patient privacy.
 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.
 

Contact Us

If you have questions about this Privacy Policy or our website privacy practices, please contact us.

Healing Physical Therapy LLC
 

Phone:
(978) 732-9146

Email:
info@healingpt.org

Address:
1527 Middlesex Street, Lowell, Massachusetts 01851
 

HIPAA Notice

If you are a patient or prospective patient, please review our Notice of Privacy Practices, which explains how we use and protect your protected health information under HIPAA.