Notice of Privacy Practices

Effective Date: August 5, 2026
 

At Healing Physical Therapy LLC, we are committed to protecting the privacy and security of your health information. This Notice explains how we may use and disclose your protected health information (PHI), your rights regarding that information, and our legal responsibilities under the Health Insurance Portability and Accountability Act (HIPAA).
 

By receiving care from Healing Physical Therapy LLC, you acknowledge that you have access to this Notice of Privacy Practices.
 

Our Commitment to Your Privacy

Your medical information is personal. We are dedicated to safeguarding your health information and using it only as permitted by federal and state law. We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access or disclosure.
 

How We May Use and Share Your Health Information

We may use or disclose your protected health information without your written authorization for the following purposes:
 

Treatment

To provide physical therapy services, evaluate your condition, develop your treatment plan, coordinate care with your physician or other healthcare providers, and communicate with specialists involved in your care.
 

Payment

To bill and collect payment for services provided, verify insurance benefits, submit claims, process motor vehicle accident insurance claims, workers' compensation claims, and collect patient balances.
 

Healthcare Operations

To improve the quality of care we provide, conduct internal audits, train staff, maintain licensing and accreditation, and manage our practice.
 

Appointment Reminders

We may contact you by phone, voicemail, text message, email, or mail regarding appointments, scheduling changes, or follow-up care.
 

Individuals Involved in Your Care

Unless you object, we may share relevant health information with a family member, caregiver, or another individual involved in your care.
 

As Required by Law

We may disclose your health information when required by federal, state, or local law, including public health reporting, law enforcement requests, court orders, and workers' compensation claims.
 

Uses Requiring Your Authorization

Certain uses and disclosures require your written authorization, including situations not otherwise permitted by law. You may revoke your authorization at any time in writing, except where we have already relied upon it.

Your Privacy Rights

You have the right to:

• Request access to your medical records.

• Request a copy of your medical records.

• Request corrections to your health information.

• Request restrictions on certain uses or disclosures.

• Request confidential communications in a preferred manner.

• Request an accounting of certain disclosures made by our practice.

• Receive a paper copy of this Notice upon request.
   

To exercise any of these rights, please contact our office using the information below.
 

Our Responsibilities
 

Healing Physical Therapy LLC is required by law to:

• Maintain the privacy and security of your protected health information.

• Provide you with this Notice of Privacy Practices.

• Notify you if a breach occurs that may compromise your protected health information.

• Follow the terms of this Notice currently in effect.
   

Changes to This Notice

We reserve the right to update this Notice at any time. Any revisions will be posted on this page with a new effective date. Updated versions will apply to all protected health information maintained by Healing Physical Therapy LLC.
 

Questions or Privacy Concerns

If you have questions about this Notice or believe your privacy rights have been violated, please contact us.
 

Healing Physical Therapy LLC

Privacy Officer: Practice Administrator - Pelly Kuong
 

Address:
1527 Middlesex Street, Lowell, MA 01851
 

Phone:
(978)- 732 - 9146
 

Email:
info@healingpt.org
 

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalized or retaliated against for filing a complaint.
 

Contact Us

If you have questions about our privacy practices or would like to request access to your medical information, please contact us. We are committed to protecting your privacy while providing exceptional orthopedic physical therapy services.